Legal
Refund and cancellation policy
This policy applies to fees and deposits for financial auditing engagements with Stone Pier Assurance Group — statutory audits, interim reviews, opening-balance assurance, and agreed-upon procedures.
Eligibility overview
Refunds depend on whether fieldwork or report drafting has begun, whether a deposit was paid under a signed engagement letter, and whether cancellation was initiated by you or by us for independence or scope reasons.
Timeframe to request a refund
Refund requests should be sent in writing to hello@nodesecuritysolutions.digital within 14 days of the event giving rise to the request (for example, mutual termination before fieldwork), unless the engagement letter sets a different window.
Full refunds
A full refund of amounts paid is available if we cancel the engagement before any fieldwork, planning procedures, or substantive document review has started — for example, if independence cannot be confirmed after acceptance.
Partial refunds
If you cancel after planning or interim procedures have begun but before year-end fieldwork, we refund unused portions of fees after deducting time already incurred at the rates in the engagement letter, plus unavoidable third-party confirmation costs already committed.
Non-refundable items
- Fees for fieldwork weeks already performed
- Bank confirmation and specialist costs already paid to third parties
- Completed agreed-upon procedures once the findings report has been delivered
- Administrative fixed charges expressly marked non-refundable in the engagement letter
Deposits
The initial deposit (often 40% for statutory audits or 50% for smaller procedures) secures staffing for the agreed weeks. Deposits are credited against final fees. Unused deposit balances after allowable deductions are refunded under this policy.
Cancellation and rescheduling
You may request rescheduling of fieldwork weeks with at least 15 business days’ notice. Later changes may incur a rescheduling fee reflecting staff reallocation. Cancellations should be confirmed in writing.
No-shows and delayed access
If scheduled count attendance or site access is denied without timely notice, time reserved for that day may be billed and is not refundable. We will propose alternative dates where feasible.
Work already started
Once substantive testing, inventory observation, or draft reporting has started, fees for completed stages remain payable. We provide a written summary of stages completed when an engagement ends early.
Purchased materials
We do not sell physical products. Any binding or courier costs incurred for hard-copy report packs at your request are non-refundable once ordered.
Refund process and method
Approved refunds are processed to the original payer by bank transfer within 21 business days of written approval. We do not offer store credit or prepaid audit vouchers.
Contact for refund requests
Email hello@nodesecuritysolutions.digital or call +81-3-330-1884. Include the engagement letter reference, entity name, and reason for the request.
Exceptions
Where an engagement letter expressly modifies deposit or cancellation terms for a multi-entity group audit, the signed letter controls for that engagement.